## Display Device Driver Reference for OS/2

[prev][next][parent][TOC]

### Typical Uses of DCAF

View and control another PC

Control unattended PCs remotely

Support customers and provide help remotely

Diagnose and solve problems on another PC by modem or over a LAN

Transfer text and data between PCs

Run DOS, Windows and OS/2 on an unattended PC by modem or over a LAN

Remote Help Desk assistance for applications, online education, and maintenance of application programs.

Remote problem determination for trace and dump analysis, including file transfer of data.

Remote control of unattended workstations (for example, LAN servers).

Remote management of Personal System/2 (PS/2) workstations and accessibility to data and programs stored on a PS/2 (for example, in the home or in the office)

Remote access to system consoles when they are implemented on PS/2s.

Here is a typical scenario of the DCAF Help Desk function:

A target user is having difficulty understanding the company's new accounting program.

The target user contacts the Help Desk person who, in turn, opens a session with that particular target workstation.

With the target workstation accounting program on the screen, the controller (Help Desk person) switches to active state and types the correct keystrokes to run the accounting program.

The target user observes this process and learns how to use the new accounting program.

After demonstrating how to use the accounting program, the controller switches to the monitoring state and returns control to the target user.